Recent Posts

Sparky, No Sparking!

7/19/2022 (Permalink)

House Fire House Fire

Today marks National Pet Fire Safety Day. National Pet Fire Safety Day takes place every year on July 15th and is meant to provide fire education and fire safety tips to prevent your pet from starting a fire and keeping your pet safe during a fire. According to, just three weeks ago in Hillsborough, North Carolina a single mother and her three kids are starting over after a fire destroyed their home and killed all the family’s pets! Orange Rural Fire Department spent hours getting the fire under control that likely started in the kitchen. Our pets are many times the culprit behind residential fires. If not the culprit, almost always the victim! The American Red Cross states, “that residential fires are the most common disaster that the organization responds to, yet the most preventable.” However, the most effective way “to protect your pets from the effect of a fire is to include them in the family emergency escape plan.” Take time to visit the American Red Cross website today, on National Pet Fire Safety Day, to get tips on how to prevent your pet from starting and fire and how to keep them safe during a fire. Lastly, if you experience the unfortunate event of a fire loss, the most important thing to remember is that SERVPRO Of South Durham is by your side every step of the way to get life back to normal. “Like it never even happened!”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

We’re The Boss At Restoring Water Loss!

7/11/2022 (Permalink)

Residential flooding Residential flooding

Let’s face it: if you are a homeowner, business owner of any kind, tenant, or just a regular human – you’ve experienced a water loss. Depending on the sense of urgency, the resolution is time-consuming and inconvenient resulting in highly costly repairs, displacement sometimes, and in the worst-case scenario irrevocable damage to personal contents. However, your time, money, and contents can be saved. Any resident or business can achieve this by working with a professional, dependable emergency restoration company like SERVPRO of South Durham. As professionals, the first thing we do when your home or business encounters a water loss is to respond immediately! This is important because the amount of time that passes is the amount of time you and the structure are exposed to water damage. The next step is the inspection and water damage assessment of the environment. The inspection and water damage assessment is important because the skill level and experience of your water damage restoration specialist determine how the environment is assessed and what solutions will be employed. Improper inspection leads to improper drying techniques possibly leading to even more costly secondary damage and microbial growth. At SERVPRO of South Durham, our water restoration technicians are IICRC certified and trained to properly address and resolve your water loss according to a set of nationally certified, accredited, and accepted practices by the Institute of Inspection Cleaning and Restoration Certification organization. The next two steps, water removal/extraction, and drying/dehumidification are easily deployed and effective with proper training and knowledge. However, the extraction and drying process are also the two areas where mistakes and ill-advised practices are used resulting in the costliest damage to the structure, contents, and customer experience. Once our water restoration technicians at SERVPRO of South Durham mitigate the water damage, the next step is to begin restoring your life and home or business to preloss conditions. That begins with cleaning and sanitizing the affected environment. This is where the magic begins! We restore your meaningful contents by effectively cleaning, odor removal, and deodorizing then sanitizing with antimicrobial, antibacterial, and disinfectants to assure the highest quality of clean to the affected environment. What can’t be restored, with guidance from you and your insurance adjuster will be properly disposed of and replaced. Restoration, the final step, is the actual process of restoring your business or home to its pre-water loss condition. Restore could involve minor repairs like replacing drywall or major repairs like full-scale reconstruction. No matter how big or small a job, our fully staffed construction team is ready and equipped with the knowledge, tools, and equipment to get any business up and running or any house, home! Don’t let water loss drown your home or business.

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

WHY SERVPRO of South Durham

7/1/2022 (Permalink)

SERVPRO staff arriving on a commercial job site SERVPRO staff arriving on a commercial job site

Recently, while out eating at a restaurant, the friend with whom I was eating requested hot sauce for their meal. The waiter presented a popular brand of hot sauce for my friend. My friend politely asked if they carried Frank’s Red Hot. Immediately, the thought came to me: SERVPRO of South Durham is the Frank’s Red Hot sauce of the restoration industry! Meaning you can use SERVPRO services for anything. Much of the success of Frank Red Hot sauce has been the idea that it can be used to spice up any food in its original state of taste. The recent success, increase in customer service, and increased breadth of SERVPRO services is a result of applying the same business strategy to offer the customer a complete suite of services to address any unexpected loss, catastrophe, or diaster that a residential or commercial may experience; no matter the size of loss or time of day that the loss occurs. So whether insurance agent, tenant, property manager, residential or commercial; contact SERVPRO of South Durham for any of your water, fire, storm damage, mold, specialty cleaning services (including COVID, biohazard, and vandalism), or full-scale reconstruction needs. That includes unit turns and renovations for commercial and residential properties! So, the next time you experience an emergency loss and you’re questioning if our services cover your loss – remember you can use SERVPRO of South Durham services for every type of loss!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

And The Rocket’s Red Glare; Fireworks Bursting In Air

7/1/2022 (Permalink)

Family watching fireworks Family watching fireworks

Every year around this time as the July heat starts to take control of the summer, residents in NC and Durham begin to prepare for the 4th of July holiday weekend! For many North Carolinians, this is an opportunity to connect with family and friends, host weekend events and cookouts, and enjoy a much-needed break from work! This is also a time for many to gather in the back yards and open fields of the Carolina countryside to display both consumer and professional grade pyrotechnics (fireworks). This time of the year has also inherently become associated with pyrotechnic-related injuries and fire damage. The Consumer Product Safety Commission estimates that 9,100 injuries seen in hospital emergency rooms in 2018 were pyrotechnic related. The CPSC also contained reports of at least 5 direct firework-related deaths in the year. Burns accounted for 44 percent, with males accounting for around two-thirds of the firework-related injuries. The numbers don’t just stop there. The National Fire Protection Agency (NFPA) estimated that 19,500 fires were started by pyrotechnics and reported to local fire departments in 2018 resulting in $105 million in direct property damage. Secondary brush, grass, or forest fires accounted for 3 of every 5 reported fires started by fireworks during that time. In all, focusing on just the Fourth of July half (49 percent) of the reported fires on that day was started by fireworks! The absolute best pyrotechnic prevention in place is to avoid use and watch professional shows where available and when permitted. However, in the event of personal injury or property damage when using pyrotechnics, call 911. Shall property damage occur, it is best to have an emergency cleanup, restoration, and reconstruction company such as SERVPRO of South Durham to mitigate any secondary fire and smoke damage that occurs from pyrotechnic fire damage. Whether fire and smoke damage, odor control, upholstery, fabric cleaning, or water damage restoration, our restoration specialists are specially certified and trained with a restore v. replace strategy to offer the most added value cost-effective solutions to return your home or structure to preloss condition. For more information on how to celebrate for Fourth of July responsibly and operate pyrotechnics safely, visit the City Of Durham website.

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

When It Rains You Need an Umbrella: Why Flood Insurance is Important

6/22/2022 (Permalink)

Last week’s blog post discussed the start of hurricane season and how to prepare your home or business against damage. This week’s blog will discuss the importance of flood insurance in the event of a water loss. This is especially important during hurricane season for those living in North Carolina and residing in flood-prone areas. The News & Observer quotes the North Carolina Hurricane Guide as stating, “that 1 inch of water can cost up to $25,000 or more in cleanup and repair!” Interestingly, most homeowners’ insurance and renter’s insurance do not typically cover flood damage. What’s more shocking is that most homeowners and renters are unaware that their policies do not cover flood damage until they experience water loss from an occurrence such as a hurricane or roof leak. At that point, it is too late and the customer is forced to pay out of pocket or use other sources of funding to cover cleanup, restoration, and reconstruction expenses. The average flood insurance claim is $69,000! It is recommended every homeowner and business owner purchase flood insurance; this normally is purchased separately and in addition to your home or business insurance policy. The N.C. Department of Insurance warns against not purchasing flood insurance “because your home is not in a designated flood plain.” Do not assume your home or business will never incur flood damage. In the event, your home or business does experience water or flood damage contact SERVPRO of South Durham! We have an experienced team led by an IICRC Certified Master Water Restorer and highly trained and IICRC certified Water Restoration Technicians, that allow us to quickly respond to losses of all sizes and quickly work to minimize the chances of further damage from flooding or leaks. The most comforting benefit of working with SERVPRO of South Durham during your water loss emergency is that we are available 24 hours a day, 7 days a week!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

Batten Down the Hatches

6/10/2022 (Permalink)

Just days ago, Tropical Storm Alex, the first named storm of the 2022 Atlantic Hurricane season, matured off the coast of North Carolina. North Carolina Hurricane season typically runs between June 1st and November 30th. While Tropical Storm Alex posed no significant damage, the propensity for damage caused by tropical depressions, storms, and a hurricane is great; many times resulting in not only damage but the loss of life. When living in a hurricane-prone geographic area, it is imperative to have a plan in place when a hurricane strikes. provides several foundations for hurricane preparation. It’s important to know the characteristics of hurricanes to plan effectively for landfall. For instance, did you know that storm surge causes the most damage of any of the hurricane hazards? Or that winds from a hurricane can reach up to 200 miles per hour! In retrospect, knowing the characteristics of a hurricane and the hazards they bring can help you better plan in the event one should occur. If you live in a hurricane-prone area, residential and commercial tenants should reevaluate their insurance policy to ensure hazards from hurricanes are covered. So flood insurance, storm damage, and fire coverage should be included. Regular upkeep of the exterior of the home is essential. Broken branches, loose yard furniture, or poor grading increase the likelihood of extensive damage to your structure. The most important part of your hurricane preparation plan should be who to call that can immediately respond in the event you experience storm damage. At SERVPRO of South Durham our Storm Damage Repair Specialists, along with a network of strategically positioned storm teams are on standby and available to assist with cleanup, restoration, and construction 24/7, 365 days a year. Whether water restoration from flooding, fire damage from lighting, or reconstruction from storm damage, SERVPRO of South Durham is here to help reverse the damage “Like it never even happened.”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

Who You Gonna Call (…Not Ghostbusters)!

6/6/2022 (Permalink)

Commercial loss is a common thing in business. Whether it’s a loss from storm damage similar to the damage caused by a recent tornado that touched down in Durham back in early May; or the main pipeline burst resulting in 100,000 ft2 of 2-inch standing water in the showroom. “Where’s it coming from?” “What do we do?” “Who do we call?” “What’s the telephone number?” “Are they open 24-hours?” “Should we inform the Operations Manager?” “Will we be able to work from the loss site?” These are all common questions that employees and leadership employed by any business should know. This is especially important for commercial entities due to the size, volume, and generally, the importance of the service or product. Too often, commercial employers and leadership are caught blindsided by losses that should eventually be expected to occur in the normal operation of the business. The best solution for combating commercial loss is preparation! SERVPRO of South Durham offers the perfect online tool and application called an Emergency Plan Profile (ERP). The ERP provides a centralized location for information when a loss happens. It will help minimize interruptions and promote timely solutions by providing a protocol for what to do, who to call, and where the tangible or mobile emergency information is located. The Emergency Ready Profile includes:

  • A no cost assessment of your commercial facility
  • A critical information document that streamlines the recovery process in the event of an emergency
  • Establishes the local SERVPRO of South Durham as your emergency
  • Identify the line of command for authorizing work and access to the loss site
  • Provides priority facility locations such as shut off valves, gas lines, and exits

As discussed earlier, preparation is the key component in ensuring your commercial business is ready for the next commercial-sized loss. “As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

How to Keep Your Home & Business Afloat

5/31/2022 (Permalink)

If your home or business has ever experienced a water loss, then you’re aware that the most important piece to resolving the issue and starting mitigation is to stop the source of the water loss. The next most important piece is a timely response to begin mitigation and restoration. One thing that surely impedes the water mitigation and restoration process is not knowing where the source originates or having to find the sources of the loss. Not knowing or having to find the source of a water loss is time-consuming and costly! This can even result in the denial of a claim due to negligence. The best way to keep your home or business afloat in the event of a flood or water loss is to practice effective water loss prevention and preparation behavior for your home and business. State Farm Insurance recommends evaluating pipework consistently, constantly reviewing the water bill, frequently analyzing differences in meter readings, and asking about a leak detection protection system for unusually high water usage to stop and prevent water leaks before they start. Again, determining where water might come ahead of time can go a long way in preventing water damage for a business in the long run as well! Common water sources for water damage in businesses occur mostly in aged appliances, pipes and drains, and roofing. Good preparation and prevention for the exterior of commercial businesses are just as important to monitor and consistently assess as well. Practicing habits like regular roofing maintenance, regular HVAC maintenance, and regularly replacing appliance hosing and piping with upgraded materials or new materials help monitor the chance of leaks or breaks for the business. However, two of the most preventative measures any residence or business can employ is installing an active or passive automatic leak detection system. Not only does this offer a modernized and advanced technology leak system to the structure, but it “detects potential water leaks by either monitoring flows in the pipe or by detecting water on the floor. When flow is irregular or moisture is detected, the valve will automatically shut off the water supply to your home. This may help prevent a significant amount of the damage that water leaks can cause.” Hopefully, the information provided assists you in preventing water loss for your residential or commercial establishment. Whatever size the water damage is to your home or business, our Water Restoration specialists have the experience and equipment to deal with it. Our mitigation and restoration professionals at SERVPRO of South Durham will work closely with you and the other occupants during the restoration process to have as little disruption as possible to your personal life and daily business activities. We are the professionals to restore your home or business to the preloss condition “Like it never even happened.”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

SERVPRO of South Durham: A Better Restoration System for Your Commercial Business

5/10/2022 (Permalink)

A commercial property says a lot about the product or service a business is offering or providing commercially to its clients. How confident would you feel visiting a doctor’s office with water damage and stains on the walls accompanied by an odor? How secure would you feel throughout the insurance process having to do all the leg work yourself – calling the adjuster; speaking to the agent; speaking with several contractors about 1 project, and having to wait hours on hand for a response. This would place an unwarranted amount of stress on any commercial property manager, owner, or client. Ownership or leadership will inevitably experience a commercial loss. The goal is to be prepared and to have an emergency response restoration system or protocol in place when this happens. Some major universal issues that commercial properties experience during a loss are a difficult claims process, accurate and timely job file documentation, communication, and business interruption. The restoration professionals at SERVPRO work with a SERVPRO National Claims Center Support team to be on hand 24 hours a day, 365 days a year to address your loss concerns whether an adjuster, agent, or client making your experience filing a commercial claim seamless. At SERVPRO of South Durham, we use electronic filing making your claim information always accessible, timely, accurate, and delivered right to your computer. Every project is assigned its individual and IICRC trained Project Manager to be the main point of communication about everything from mitigation to reconstruction. The single point of contact from mitigation to reconstruction is made possible by having the capability to offer all cleanup, restoration, and construction services in a central location; this makes SERVPRO of South Durham a one-stop shop, thus eliminating business interruptions and saving the business money! Simply put, when it comes to your commercial cleaning, restoration, and construction needs – SERVPRO is available 24 hours a day to respond timely, professionally, and thoroughly to make your commercial loss “Like it never even happened.”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!

It's Electric!

4/29/2022 (Permalink)

Very little was known about electricity until the 18th century when founding father Benjamin Franklin conducted the famous “kite and key” experiment to show the relationship between lighting and electricity. Shortly afterward, the light bulb was patented and perfected by Thomas Edison in 1879 and electricity has made modern life easier by powering our homes, electronics, appliances, and entertainment ever since. However, without proper safety and handling, the convenience of electricity can also destroy homes, neighborhoods, and even lives. Electrical Safety Foundation International (ESFI) states, “Home electrical fires account for an estimated 51,000 fires each year, nearly 500 deaths, more than 1,400 injuries, and $1.3 billion in property damage.” May 1st kicks off National Electrical Safety Month intended to reduce the number of electrically related fires, fatalities, injuries, and property loss. offers great tips and resources on how to avoid electrical fires in the home. It’s important to visually monitor outlets, plugs, and cords for damage or malfunction. ESFI states, “While electrical hazards are not the leading cause of on-the-job injuries and accidents, they are disproportionately fatal and costly.” The National Electrical Code (NEC), OSHA, and the National Fire Protection Agency are all great industry standards and codes to follow to provide an electrically fire-safe work environment for employees. offers 10 quick tips for electrical safety in the workplace. Every business and homeowner should know that when the firetruck leaves, your home or business has likely suffered from extensive fire, smoke, and possible water damage. The certified fire restoration specialists and water damage restoration technicians employed at SERVPRO of South Durham have specialized equipment, the expertise, and the response time required to get your home or business back to preloss condition. Our professionals also understand that commercial fire losses present a unique set of problems for large businesses. Whether your fire emergency occurs in a restaurant, motel, or office building, SERVPRO of South Durham is your one-stop shop for cleaning, restoration, and construction. Our commercial fire restoration services include inspection and estimating, mitigation, restoration, and reconstruction. Remember, our goal in any residential or commercial loss is to leave the client feeling completely satisfied and “like it never even happened!”

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!