What our Customers say...


Flooding in your home is so stressful.  However I called south Durham SERVPRO and they had a team out right away.  Bobby and Anthony were amazing.  They calmed me down and saved me from additional damage.  They were a pleasure to work with.  Respectful, professional, and knowledgeable.

Five Stars - Great people, quality and professional service, had a fire in my building and they worked everything out for me.

We hired SERVPRO of South Durham to repair water damage at one of our facilities. Due to the amazing work they did and the fair cost we recently hired them to complete another large project for us. They were one of the lowest bids, but the quality of work was well above what I expected. The work they did turned out beautiful. The employees are awesome, especially Nelson, and the contractors were great to work it. Even did a little extra for us. I highly recommend hiring them for any project/repair!

My property had a severe damage caused due to flooding on the first floor - living room, kitchen, dining room, laundry room, bathroom, mechanical room, foyer and hallway - everything was in a mess. Laminate floor and vinyl floor were severely damaged and walls had absorbed contaminated water at least up to three feet in height.

Mr. Patrick Hotte of SERVPRO of South Durham took care of the entire work in the most professional manner. Right from draining the water, disinfecting floor and walls to removing debris and reinstalling new laminate and vinyl, Mr. Hotte was always there to help me in his most professional manner. He listens, understands, suggests different options and provides the entire service in a super excellent manner. I am thoroughly satisfied with this company and very strongly recommend them for any restoration work.  - Dave R.

SERVPRO was great when dealing with aftermath of a house fire. Everyone was so helpful and caring while dealing with traumatized house owners.  The head guy of the clean out crew, Trey was awesome.  He was very patient and understanding but he also kept things moving.

I truly enjoyed working with SERVPRO of Orange County. The Project Manager, Mr. Nelson Malave, was knowledgeable and professional and kept me up to date on the progress of the clean up on a regular basis. All staff members, including the Crew Chief, Danial Sanchez, always let me know when they would arrive at my property, produced appropriate identification, and worked efficiently whenever they were here. I would be pleased to recommend SERVPRO to others with similar needs.  

Jim McNeely and his team did a fantastic job taking care of my mom's home. They remediated the affected areas in the kitchen and in her bonus room. They were very nice and made me feel comfortable.

Great estimators on this team. The duo of Jim and Nelson has kept me coming back to there services. Thanks guys for the great work and quality service!

Can't say thank you enough! Hurricane Matthew decided a tree should fall right on top of my house and SERVPRO was so quick to get someone out and get us fixed right away. I am an insurance agent and recommend SERVPRO to all my clients.

SERVPRO of South Durham and Orange County has been a life saver to my customers. As a State Farm agent I am blessed to have Jim McNeely and his team in our area. They are punctual and their response time is awesome. They are top notch!

Great people, quality and professional service, had a fire on my building, they work everything out for me

All of the staff was professional and great about explaining the process. I especially appreciated that during this challenging time and it was my first time ever needing these services.

Russ and team were great! I always knew what was going on and they were responsive to questions via phone/text.

Your staff was amazing. They were kind, helpful, and accommodating. Thank you so much for saving my walls from further damage.

Russ, Patrick, and Gino were very professional and walked me through every step.

Charles, Jonny, and Russ were great.

We appreciate the job Patrick and his crew did. Most impressed with his knowledge of what needed to be done.

Russ and Nelson did a great job communicating with us and getting out here quickly and getting the job done!

Russ and Gino were helpful and completed the job well.

Great work done by Russ, Gino, and Patrick! Would definitely recommend them to anyone!

I will highly recommend this team again. Courteous, polite, helpful and knowledgeable. Jonny, Charles and Junanan were all great to work with.

Great service!

Very great company. Would for sure use them in the future.

Very happy. Thank you!

Jonny, Russ and Charles were all great! Would definitely call them again!!

Everyone was very professional.

Brian and Elijah were great!

Everything went very well. All expectations from staff and work done have met or exceeded expectations. Kudos to Brian and his team for doing an excellent job. Looking forward to our next job together. Thanks!

Russ and Gino were great and very knowledgeable!

Efficient, clean, and friendly service.

It was a pleasure due to extreme conditions to work with Jonny and Matt. Very professional and knowledgeable of their work. Would highly recommend to family and friends. Thank you.

Russ and Nelson were great to work with.

Russ and Brad (owner) were outstanding! Seriously gave me all the answers and assistance I needed.

Really nice, friendly and helpful team of people and I would definitely recommend them all.

The job was done in a professional way. Charles and Mike presented themselves in a professional way and they were courteous.

They were extremely professional each and every time they came.

I wanted to point out nelson and Russ showed extreme patience with this client with all the questions that I presented them with. This company is very fortunate to have these two men.

Keep up the good work. Personally dealt with Hoth, Daniel and Patrick.

Great guys! Very helpful during the process.

Damage was handled in a thorough manner. Employees were courteous.

I wanted to thank Russ and Javier, they were fast, SUPER responsive, knowledgeable and extremely professional. Russ was on top of everything and very patient and thoughtful in helping resolve the issues we had. Thank you.

Russ was on time, checked in with me prior to coming and leaving and everything was the way I wanted it. He did follow ups by phone to make sure everything was in place throughout the day.

Charles and Mike were super. Thank you for your quick attention to our problem.

Brad and his team have always been extremely knowledgeable, proficient and ethical.

The situations we deal with on a daily bases are events that disrupt the lives of individuals and we are dealing with people in very stressful situations. Brad and his team are able to establish great rapport, gain trust, and make a bad situation tolerable. His team offers personal attention on all jobs from the small residential water incursion to the large commercial job.

SERVPRO is Amazing! Very Professional and Friendly.

SERVPRO is Amazing! If I have to have a "disaster" I am so glad that you are here to help. Amazing company-Outstanding employees!

Jesse and his crew have been very helpful and very courteous, and flexible with our needs. Thank you - So pleased they could arrive within hour of call.

I would highly recommend the SERVPRO team to my family and friends. Great job guys!

The overall professionalism was obvious and highly appreciated. Oscar was professional, a joy to have him perform the task and quickly finished.

A job well done from start to finish! Your staff made a horrible mess easier to endure.

All members were very professional, helpful and friendly!

This is the third time I have called SERVPRO in two years and that speaks volumes about how much I trust your company and workers. Thank you for the excellent work and expertise as well as the respectful way I was treated, much appreciation.

All members of the team, Cortez especially, have represented SERVPRO in a professional, courteous, competent manner.

Very helpful and courteous!

Communication was the KEY! - Dan was very good and knowledgeable in his work. Steve is committed and kept up his word regarding completion of his work. Thank you

Wonderful crew you have, Great teamwork, Very professional. Can't say enough about them and their work!

The team was very courteous, efficient, cleaned things up, friendly, and very tolerant of the small child who wanted to "help". Everyone was incredibly good!

The people that came to my home were excellent, personable, and professional!

The team members were great and did wonderful work - THANKS!

Oscar did the job of 3 men - he was great and his work is perfect!

I appreciate the work completed by Oscar and Francisco in my home. They did a really good job! Thank you - I would recommend anyone in my shoes to use SERVPRO!

The initial response time of first arrival was impressive. We are very pleased with SERVPRO.

Can't imagine how the service could be any better - they did an amazing job cleaning my carpet

Keep doing what you’re doing - you have a great staff! - Dan and Steve were always available for all of my questions and concerns. Jerry and Ian were very professional & personable. They made the back porch look as good as the day it was built - Great guys to work with!

Service was spectacular! Thank you very much.


Steve and his crew were outstanding and very professional.

Norman and Edward were very courteous, responsible, and always willing to take time to answer questions. We especially appreciate their calling to keep us informed of their arrival schedule. THANK YOU!

The performance was well above my expectations - From the beginning to end all of the staff (on-site and office) were helpful, polite, professional, and caring. Not all businesses show a lot of personable customer service as SERVPRO of South Durham did - SO IMPRESSED!!!

I have been extremely pleased with everyone. Steve was outstanding to work with.