Ever experience a water loss at your business? Don’t set your team back with unsafe work conditions and an elongated cleanup process. Call SERVPRO of South Durham, leaders in water cleanup and restoration, to ensure damage is mitigated according to industry standards.

Storm damage is sometimes unpreventable, but you can take action to keep your home safe. Follow these four easy steps to make in the case of an accident:

1. Be careful and stay alert while checking your home
2. Assess damage and take photos
3. Prevent further damage by shutting off affected utility lines
4. Call SERVPRO of South Durham to schedule your estimate with a Mitigation and Restoration Professional

Did you know water damage can negatively affect walls and baseboards despite the water’s level? Through a process known as wicking, water moves up porous materials being absorbed as much as possible. Protect your home by calling SERVPRO, the premier choice in fire and water cleanup and restoration.

Proper preventive maintenance to property can minimize the damage and economic impact of storm damage.  Here are several things that can be proactively done to lessen the impact of storm damage to your property.

• Have your roof inspected for damage prior to storm season, to correct any issues such loose shingles, damage to chimney flashing or damaged roof vents.
• Have your siding and windows checked to correct any damage that may have previously occurred through normal wear and tear.
• Have foundation checked for cracks and have fixed
• Make sure your sump pump is working correctly
• Fix landscaping issues that may cause water to flow towards the home
• Caulk areas that could be access points for wind driven rain
• Have trees that r leaning, or have dead branches removed
• By following these simple tips, you can effectively lessen the impact of storm damage to your home.

Our fabulous Orange County Sales and Marketing Representative, Jim McNeely entertains and educates us all every Friday with a Weekly Blog Post. Jim Takes the time to discuss and explain many commonly asked questions and situations - check out one of our favorite posts by Jim, "The Princess and the Protein Fire". Thank you Jim for the knowledge and the laughs!

No Job Is Too Large

There’s never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

• 24 Hour Emergency Service
• Faster to Any Size Disaster
• A Trusted Leader in the Restoration Industry with over 1,700 Franchises
• Highly Trained Water Damage Restoration Specialists

For more information, call us today, (919) 596-1242.

Our SERVPRO autumn acronym is full of fire safety tips to keep you and your family safe this season.

• Asses Smoke Alarms & Change Batteries
• Use Caution with Space Heaters
• Teach Kids About Fireplace Safety
• Use Caution with Lit Candles
• Make and Appointment to Service your Furnace
• Never Burn Leaves to Dispose

For more information, call us today, (919) 596-1242.

Water Damage Can Be a Tricky When It Comes to a Homeowner’s Insurance Policy. “It depends” is usually the answer to claim coverage. It will all depend on where the water initially came from, the insurance company and the coverage of your policy.

Water damage claims that are ‘usually’ covered:

• Tub and sink overflows
• Burst pipes
• Overflows from washing machine and other appliances
• Water damage caused by a leaking roof.

For more information, call us today, (919) 596-1242.

Learn how to turn off the water to the bathroom sink quickly before a problem occurs that could result in water damage.

• Look under the sink for two turnoff valves - one each for the hot and cold water faucets (possibly labeled with red and blue)
• Turn the two valves with your hands (no tools are needed) clockwise until they are tightly closed.

Have Water or Flood Damage? Call SERVPRO of South Durham and Orange County Today - (919)596-1242.

What To Do After Flooding:

• Remove excess water by mopping and blotting.
• Wipe excess water from furniture after removal of lamps and tabletop items.
• Remove and prop wet upholstery and cushions.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.
• Turn air conditioning on for maximum drying in summer.
• Removed colored rugs from wet carpeting.
• Remove art objects to  safe, dry place.
• Gather Loose items from floors.

What To Do After A Fire:

• Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
• Keep hands clean so as not to further soil upholstery, walls and woodwork.
• Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
• If electricity is off, empty freezer and refrigerator and prop doors open.
• Clean and protect chrome with light coating of petroleum jelly or oil.
• Wash houseplants on both sides of leaves.
• Change HVAC filter.
• Tape double layers of cheesecloth over air registers.

Ventilation systems are often the biggest culprit in poor indoor air quality. Make it a priority to inspect the ductwork of your business. If your HVAC has been operating for some time without attention, it could be circulating one or more of the following

• Dust
• Pollen
• Odors
• Dirt and debris
• Other contaminants

SERVPRO franchise professionals routinely inspect the heating, ventilation and air conditioning unit (HVAC). Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe. 

However, duct cleaning is not always necessary. We will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

For more information on HVAC and air duct cleaning, call us today, (919) 596-1242.

Mold is an underrated disaster that can be caused by the smallest water leak and can spread throughout your home or business in as little at 48-hours. The presence of a colony can cause health effects to anyone exposed to the organism in your home or business, because of the allergens and irritants it can produce. SERVPRO of South Durham and Orange County has multiple pieces of equipment, such as our sir scrubbers and hydroxyl generators, which allow our team to quickly reduce the threats of this organism in the least invasive method possible.

If you suspect you have discovered mold in your home or business, it is important to call SERVPRO of South Durham and Orange County as quickly as possible to minimize the chances of mold spreading throughout your property.

Call SERVPRO of South Durham and Orange County Today – (919) 596-1242

Commercial Sewage Cleanup and Restoration

There are several causes for sewer blockages which can lead to sewage water backup in your building, requiring immediate commercial sewage removal. While some are easy to prevent, others are hidden and hard to detect before damage occurs.

Water from sewer system backups should be considered very dangerous. The water is grossly unsanitary and may contain bacteria and viruses that could cause serious illness. Special training and equipment is necessary to safely clean this type of contamination.

Call SERVPRO of South Durham and Orange County Today – (919) 596-1242

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can head to our Water Damage Restoration Process page and click on any of the steps listed below to learn more about the process. We are always available to answer questions regarding any of the steps – we are Here to Help!

Step 1 - Emergency Contact

Step 2 - Inspection and Water Damage Assessment

Step 3 - Water Removal / Water Extraction

Step 4 - Drying and Dehumidification

Step 5 - Cleaning and Sanitizing

Step 6 – Restoration

Water or Flood Damage? Call Today – (919) 596-1242

Weather conditions year-round can damage either the exterior or interior components of your South Durham or Orange County property. Storms might not always cause widespread flooding, but they can impact smaller areas, including your home or business. Even without flooding, wind or sleet can break exterior components of your property. Your roof can lose shingles and your siding could take a beating. Because this damage happens around the clock, we at SERVPRO of South Durham and Orange County work around the clock as well. We can respond immediately to your storm damage emergency because we are locally owned and operated.

Storm damage doesn't wait for business hours to strike, give us a call 24/7 for all your storm clean up needs to make it "Like it never even happened."

Have Storm or Flood Damage? Call Us Today (919) 596-1242

“Russ and Nelson were very professional, responsive and courteous during their visit. Our kitchen was flooded. They were great at explaining the process and answering any questions I had. I would highly recommend their services to anyone.” – Robin C.

We put customer experience and satisfaction as our priority, and Robin’s review reaffirms the hard work we put in every day. Our goal is to leave you happy and satisfied – with the result being "Like it never even happened". Thank you Robin!

Talk with all family members about a fire escape plan & practice the plan twice a year. Tips for creating your home fire escape plan and practicing your 2-minute drill:

• Everyone in your household should know two ways to escape from each room in your home.
• Smoke is dangerous. Get low and go!
• Decide where to meet once you get outside:
• Get out and stay out. Never go back inside for people, pets or things.
• If a fire starts, you may have less than two minutes to get to safety. So, time your fire drills and find out: what is your escape time?

Head to the Red Cross’ website for tips on fire safety and a template to create a fire escape plan here! 

Commercial Water Damage Restoration – No Job Is Too Large

There is never a convenient time for flooding or water damage to strike your business. Every hour spent cleaning up is an hour of lost revenue and productivity. So, when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

• 24 Hour Emergency Service
• Faster to Any Size Disaster
• A Trusted Leader in the Restoration Industry with over 1,700 Franchises
• Highly Trained Water Damage Restoration Specialists

Water Damage or Flooding? Call Us Today 919-596-1242

Water Damage Emergency Tips – What You Can Do Until Help Arrives

After any water damage situation, your primary focus should be safety first.

• Remove excess water by mopping and blotting.
• Wipe excess water from wood furniture after removal of lamps and tabletop items.
• Remove and prop wet upholstery and cushions.
• Place aluminum foil or wood blocks between furniture legs and wet carpeting.
• Gather loose items from floors.

Have A Water Damage Emergency? Call SERVPRO of South Durham and Orange County at 919-596-1242

Do You Know Where Your Main Water Shutoff Valve Is?

When water damage occurs in a home or business, due to supply line break, pipe break or other fixture or plumbing problem, knowing where the water shutoff valves are located is crucial for immediately stopping the water flow and preventing further damage.

Take a moment right now to locate all of the shutoff valves in your home so you'll be prepared for an emergency

If you are experiencing water damage in your home or business, contact SERVPRO of South Durham and Orange County at 919-596-1242

Smoke alarms save lives. Smoke alarms that are properly installed and maintained play a vital role in reducing fire deaths and injuries. If there is a fire in your home, smoke spreads fast and you need smoke alarms to give you time to get out. Here's what you need to know!

• A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room and outside each separate sleeping area. Install alarms on every level of the home.
• Smoke alarms should be interconnected. When one sounds, they all sound.
• Test your smoke alarms at least once a month. Press the test button to be sure the alarm is working.
• Replace all smoke alarms in your home every 10 years.

What To Expect: When we visit your home after a fire loss, we will scope the affected areas to determine the extent of the loss. We will always pretest affected surfaces to determine the type of smoke and which products will help us recover the area most effectively. We have the equipment, expertise, and experience to restore your fire and smoke damage. If a fire has damaged your home, call us right away at 919-596-1242. SERVPRO of South Durham and Orange County will treat you and your family with empathy and respect, and your property with care. 

What to Expect: We will ask several questions regarding your water damage emergency – these questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

Today is National Pet Fire Safety Day! Get a free Pet Alert Window Cling in a FREE PET SAFETY PACK – Write the # of pets in your house & attach the cling to a front window. This critical information saves rescuers time when locating your pets. For “National Pet Fire Safety Day” Tips to Keep Pets Safe from House Fires head HERE to Article!

Is Your Family Prepared?

Put together a plan by discussing these 4 questions with your family, friends, or household to start your emergency plan.

1. How will I receive emergency alerts?
2. What is my shelter plan?
3. What is my evacuation route?
4. What is my family communication plan?

Have Storm or Flood Damage?

Call SERVPRO® of South Durham & Orange County 919-596-1242

Thank you, Timothy, for leaving us such a wonderful review. We are glad that you enjoy working with Jim & Nelson as much as we do. We thank you for your recommendation and appreciate that you continue to put your trust in us. Our goal is to leave you happy and satisfied – with the result being "Like it never even happened." Thank you!

The two most basic elements that cause a thunderstorm to develop are: moisture and rapidly rising warm air – during these warm summer months, we see an influx of thunderstorms and therefore storm damage and flooding. Head to our storm page to learn more on how you can prevent storm damage 

One of the most common calls our franchise receives is from customers in distress over a water loss event impacting their hardwood flooring.  The #1 question they have is, “Can my floors be saved?”   Learn more here!

The SERVPRO® Emergency READY Profile Advantage:

• A no cost assessment of your facility.
• A concise Profile Document that contains only the critical information needed in the event of an emergency. 
• A guide to help you get back into your building following a disaster.
• Establishes your local SERVPRO® Franchise Professional as your disaster mitigation and restoration provider.
• Identification of the line of command for authorizing work to begin.
• Provides facility details such as shut-off valve locations, priority areas and priority contact information.

Having a quick reference of what to do, how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “Ready for whatever happens.”

Call Us Today To Get Started!

On May 1st SERVPRO of South Durham and Orange County provided pizza and disinfected several of the Carrboro police cruisers. We at SERVPRO of South Durham and Orange County wanted to make sure that the Carrboro Police Department remained safe during these trying times.

When your South Durham or Orange County home or business suffers fire damage, it can be especially devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. You may feel stressed and confused after such a disaster and you’ll need a caring expert to guide you through this crisis. SERVPRO of South Durham and Orange County has the specialized fire and water damage equipment and expertise to help you through this tough time.

Happy 20th Anniversary to SERVPRO of South Durham and Orange County! We are proud to be servicing our local area for the past 20 years and will continue to do so for years to come.

We at SERVPRO at South Durham and Orange County can store your belongings in our vaults if we are doing long term work at your property. They are in a climate controlled warehouse. 

This is just some of the equipment we use on a regular basis when you call us at SERVPRO of South Durham and Orange County to help with an emergency situation at your home or business. To help make it "Like it never even happened."

This image says it all. We at SERVPRO of South Durham and Orange County are One Team. We don't stop so you or your business doesn't have to. 

We at SERVPRO of South Durham and Orange County are an IICRC Certified Firm. An IICRC certified restoration company has attended and passed a course offered by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC certifies both technicians and restoration companies.

We can help minimize the spread of germs with proactive cleaning! At SERVPRO, we’re trained to adhere to the highest cleaning and sanitization standards, making us the #1 choice for cleanup and restoration. Certified: SERVPRO Cleaned  is a defensive cleaning program that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning - Call 919-596-1242 to see how we can help clean your home or business.