Did you know water damage can negatively affect walls and baseboards despite the water’s level? Through a process known as wicking, water moves up porous materials being absorbed as much as possible. Protect your home by calling SERVPRO, the premier choice in fire and water cleanup and restoration.

Water Damage Can Be a Tricky When It Comes to a Homeowner’s Insurance Policy. “It depends” is usually the answer to claim coverage. It will all depend on where the water initially came from, the insurance company and the coverage of your policy.

Water damage claims that are ‘usually’ covered:

• Tub and sink overflows
• Burst pipes
• Overflows from washing machine and other appliances
• Water damage caused by a leaking roof.

For more information, call us today, (919) 596-1242.

Learn how to turn off the water to the bathroom sink quickly before a problem occurs that could result in water damage.

• Look under the sink for two turnoff valves - one each for the hot and cold water faucets (possibly labeled with red and blue)
• Turn the two valves with your hands (no tools are needed) clockwise until they are tightly closed.

Have Water or Flood Damage? Call SERVPRO of South Durham and Orange County Today - (919)596-1242.

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can head to our Water Damage Restoration Process page and click on any of the steps listed below to learn more about the process. We are always available to answer questions regarding any of the steps – we are Here to Help!

Step 1 - Emergency Contact

Step 2 - Inspection and Water Damage Assessment

Step 3 - Water Removal / Water Extraction

Step 4 - Drying and Dehumidification

Step 5 - Cleaning and Sanitizing

Step 6 – Restoration

Water or Flood Damage? Call Today – (919) 596-1242

Do You Know Where Your Main Water Shutoff Valve Is?

When water damage occurs in a home or business, due to supply line break, pipe break or other fixture or plumbing problem, knowing where the water shutoff valves are located is crucial for immediately stopping the water flow and preventing further damage.

Take a moment right now to locate all of the shutoff valves in your home so you'll be prepared for an emergency

If you are experiencing water damage in your home or business, contact SERVPRO of South Durham and Orange County at 919-596-1242

What to Expect: We will ask several questions regarding your water damage emergency – these questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there electricity available (on-site)?

One of the most common calls our franchise receives is from customers in distress over a water loss event impacting their hardwood flooring.  The #1 question they have is, “Can my floors be saved?”   Learn more here!

We at SERVPRO of South Durham and Orange County are an IICRC Certified Firm. An IICRC certified restoration company has attended and passed a course offered by the Institute of Inspection, Cleaning and Restoration Certification. The IICRC certifies both technicians and restoration companies.