We Like What We Like: Why SERVPRO

3/14/2022 (Permalink)

As a consumer advocate, it is always important for any business, customer, client, buyer, or vendor to understand why an entity has chosen to patronize a particular service or product. The simple question, “Why did you decide to purchase with us?” can answer many questions about your product or service and how repeat business is influenced. The top three reasons I discovered online according to one website, customerthink.com, is that customers choose to do business based on: 1) Customer Service; 2) Competitive Pricing; and 3) the product or service itself. It is not surprising that the aforementioned are three essential business values that SERVPRO of South Durham believes in strongly! Customer Service. It is not the extensive IICRC certification or the numerous continuing education hours required for employment, but rather the empathy our restoration specialists exhibit toward clients as they realize their contents were affected in a water loss. Pricing. We understand that “it has nothing to do with money” but everything to do with fair pricing. That is why our cleanup and restoration professionals use Xactimate pricing –pricing used by insurance carriers. Xactware (the program for the Xactimate application) is an independent, third-party company that researches and reports on industry average pricing. They use pricing information from general contractors, subcontractors, insurance carriers, insurance adjusters, and then report on the average market price for each list item to ensure each customer gets fair and appropriate pricing. Lastly, it simply boils down to the perceived value/quality of the Product or Service itself. It is no secret that not only is SERVPRO “the standard,” but we pride ourselves on “setting the standard.” “How do we set the standard” you may ask? At SERVPRO of South Durham, we believe in doing things right the first time! We believe in having a reputation of NOT cutting corners. Finally, if in the unlikely chance (we are human) you are not happy, or there is a fault in our completed work down the line, we guarantee it with a 3-year warranty to ensure you have been treated with the highest level of care and concern! It is not WHAT we do at SERVPRO of South Durham to be the leading cleanup and restoration provider, it is Why!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!