Why SERVPRO: The Power of Professionalism

4/15/2022 (Permalink)

At this point, hopefully you have been following the blog spot and are informed on who SERVPRO is as a company and the value in the services we provide for our clients and the community. This week, the topic in discussion is the power in professionalism. Recently, a client detailed their experience using two different companies on separate incidents for losses that occurred at their property; one of the companies being SERVPRO of South Durham. When the client was asked about their experience with SERVPRO and what they liked best, he responded: “The professionalism and quality of work.” From there, the client continued to detail that we responded to the emergency call in less than 15 minutes, and was on site and beginning mitigation within the hour! This was important to him, as the building was new and that made preservation and presentation paramount. This was accounted for firsthand; having the opportunity to be onsite for another client where I witnessed the project manager lead and execute a team of IICRC trained remediation specialists to effectively remediate a commercial grade office space. The restoration professionals at SERVPRO of South Durham take pride in the quality of work we provide, by taking the necessary training and certifications to become masters at what we do. Providing greatly quality work provides results “Like it never even happened.” Professionalism is arriving in proper attire that allows you to distinguish the service professionals on the job from the general public on the property. Professionalism is providing one single point of contact for several ongoing operations for a suite of services offered on a commercial job. Having a sense of urgency for your emergency is professionalism! Lastly, professionalism is the power to make a customer smile from the quality of work and sense of normalcy restored when the job is completed. Take time to visit our webpage and meet our team or contact me at tony.lucas@SERVPROsouthdurham.com. Our team is available 24 hours a day!

When you think, “Cleaning. Restoration. Construction.” Think SERVPRO of South Durham!!!!